Terms & Conditions

1. The Fair Usage Policy

This Policy applies to all users of iFREE GROUP (HK) Limited (“iFREE”). After establishing the service contracts with iFREE GROUP, the user should make sure not abuse, misuse, waste the data services within the contract period when using mobile data services. Under the policy, iFREE GROUP will control some user data usege if necessary, to attempt to keep internet data at reasonable levels to protect fairness to all users.

2. Policy Overview

This Policy applies to all users of iFREE GROUP (HK) Limited (“iFREE”). After establishing the service contracts with iFREE GROUP, the user should make sure not abuse, misuse, waste the data services within the contract period when using mobile data services. Under the policy, iFREE GROUP will control some user data usege if necessary, to attempt to keep internet data at reasonable levels to protect fairness to all users.

3. Policy Objective

3.1 Ensure that all data services run smoothly at any time.
3.2 Ensure that the data services of local operators will not be affected by extreme dosage to maintain network stability and security.
3.3 Allows users to use the high-bandwidth network (peer-to-peer shared files) locally, but the operation will restrict the overuse of data network.
3.4 Ensure that every user can enjoy the global data service in a fair and reasonable environment without affecting other users.

4. Notice

4.1 iFREE GROUP provides users the most comprehensive travel service.Users can install iFREE GROUP APP (iAPP) and successfully register as iFREE users to enjoy services including high-speed data network.
4.2 Under this policy, users can choose the corresponding package to meet their own needs. In addition, users will be required to activate the package within the package service period.Once the package is activated, it will take effect immediately, and if the user fails to use it within the period of validity, the package will automatically expire.
4.3 The data package purchased by the user will automatically switch to low-speed after the high-speed data is used up. The rate of slow-speed data will be adjusted according to the local operators' fair usage policy.

5. Policy Implement

5.1 The maximum amount of data use will be stated in the service contract based on the customer's choice of service plan, the upper limit of the operator mobile data charge and related value-added services.
5.2 Except for violating the highest usage, iFREE GROUP ensures that general usage is not restricted under normal conditions, such as email, website browsing, and VPN.
5.3 iFREE GROUP will provide the user with the corresponding data speed, download limits and the use of the service according to user's payment.
5.4 iFREE GROUP have the right to limit the speed at which the peer-to-peer monitoring be used in a busy period and exceed the fair use level (such as longtime downloads or upload large capacity data).
5.5 If we judge the use of the data service for excessive or unreasonable ( up or exceed our rules of fair use), we will take reasonable way to manage the data service usage (adjusting the data service and network resources priorities or limited data transmission, etc.).

6. Risks and Liability

6.1 Due to some uncontrollable factors, including but not limited to the function issues of user's mobile device, network transmission, web server speed or insufficient capacity, operator service interruptions, network failure, or for non-human phenomena such as weather, terrain effects or other substantial obstacles caused by radio interference phenomenon. The above situation may cause the actual data transmission speed not stable and other consequences, which shall be at user's own risk.
6.2 iFREE GROUP reserves the right to consider any illegal, prohibitive, abnormal or unusual behavior in the user judgment. iFREE GROUP has the right to unilaterally terminate or suspend your using of any iFREE GROUP product if we have sufficient evidence to find that you have violated this policy when using our product.
6.3 iFREE GROUP reserves the right to monitor your usage of data services.If you fail to comply with this policy, or iFREE GROUP makes a reasonable judgment that you are using too much or unreasonable data, may limit immediately the overuse data without prior notice.

7. Final Note

7.1 This policy applies to all users who use the iFREE GROUP's communications services. This policy is complementary to the terms and conditions of the service agreement.If there is ambiguity in part of the content, the relevant part of the service agreement is subject to it.
7.2 iFREE GROUP reserves the right to revise any terms and conditions of the fair usage policy without prior notice.
7.3 iFREE GROUP reserves right of final interpretation of this Fair Usage Policy


条款与使用政策

1. 公平使用政策

本《公平使用政策》(以下简称《政策》)适用于由iFREE GROUP所提供的全球数据流量服务。在此特别提醒用户认真阅读、充分理解本《公平使用政策》。除非您接受本《政策》所有内容,否则您无权使用本政策所涉相关服务。一旦您使用iFREE GROUP提供的数据流量服务,即默认您同意接受本《政策》各项条款的约束。

2. 政策概述

本政策是爱讯集团(香港)有限公司(以下简称iFREE GROUP)在与用户建立服务合约后,用户在合约期内有限或无限量使用移动数据服务的同时,确保不滥用、误用、虚耗、浪费或不公平利用数据服务,以致损害或妨碍其他用户的网络体验。iFREE GROUP根据此政策在必要的时候对某些用户数据流量予以一定的管控,以保证为其他用户提供正常的数据流量服务水平,让用户能获得最好的服务,享受世界优越的网络性能和用户体验。

3. 政策目的

为了应付用户日益增加的数据用量需求,iFREE GROUP将不断改善和提高我们的专业水平和服务水平。
3.1.确保所有使用我们数据流量服务的用户于任何时间都可顺畅使用该服务;
3.2.确保当地运营商的数据流量服务不会因极端用量而受到影响,保障网络的稳定性和安全性﹔
3.3.容许用户在本地使用高频宽应用程式(如点对点文件共享等),但该项操作会限制影响数据流量网络表现的过量使用。
3.4.确保每名用户能在公平和合理的环境下享用全球数据流量服务,而不会影响其他用户。

4. 政策须知

4.1 iFREE GROUP为用户提供最全面的旅行通讯服务。用户可通过安装iFREE GROUP APP(iAPP)并成功注册成为iFREE 用户,即可享用包括数据流量网络等服务。
4.2 在遵守本政策的条件下,用户可根据自身需求选择订阅相对应套餐。另外用户需在套餐所属国家或地区及套餐服务时间段内激活使用套餐。此外,套餐一旦被激活将立即生效,若用户未在套餐有效时间内使用,套餐将会在结束期限内自动失效。
4.3 用户所购买的数据流量套餐在使用完高速流量后,将自动切换为低速流量。低速流量速度将根据当地运营商公平使用政策中的规定进行调整。

5. 政策实施

5.1.iFREE GROUP将根据用户选用的服务计划、运营商流动数据收费上限及有关增值服务而在服务合约中申明适用于用户的公平使用数据用量上限。
5.2.除违反最高使用量外,iFREE GROUP确保一般的使用方式在正常情况下不受限制,例如电邮、电脑网页浏览和虚拟专用网络(VPN)。对于通过以上方式使用数据流量的用户,iFREE确保其服务计划的最快速度不会受其他用户影响。
5.3.iFREE GROUP根据每位用户的付费情况为用户提供相应速度、下载限制和使用方式的服务。
5.4.iFREE GROUP的限制是只针对限制较多的服务计划用户,对于在繁忙时段超过公平使用定量较多的用户(如长时间下载或上传大容量资料),我们有权限制peer-to-peer等监控使用方式的速度。
5.5.假如我们合理判断你的数据流量服务的使用为过度或不合理(即你已达到或超过我們规定的公平使用量),我们将采取合理的方式管理数据流量服务的使用(比如将数据流量服务或网络资源的优先次序调低或限制数据的传输量等)。

6. 风险责任

6.1.基于某些iFREE GROUP无法控制的因素影响,包括但不限于用户手机装置的性能或功能问题、网络传送技术、网站伺服器速度或容量不足、运营商服务中断、网络故障,或因非人为现象如天气影响、地形影响或其他实质障碍物引致的无线电干扰现象,造成用户使用时的实际数据传输速度不稳定等后果,由用户自行承担。
6.2.iFREE GROUP 会对您的使用行为进行合法的使用判断。在进行判定时,iFREE GROUP保留考虑任何非法、禁止性、反常或异常行为的权利。如果判定您在使用产品时违反了本使用政策,iFREE GROUP有权单方面终止或暂停您对任何iFREE GROUP产品的使用。
6.3.iFREE GROUP有权监察您使用数据流量服务的情况。若您未能遵守本政策,或者iFREE GROUP合理判断并认为您使用服务过量或不合理,则可能立刻限制您超过公平使用定量的数据流量,不另行通知。

7. 适用和修改

7.1.本政策适用于所有使用iFREE GROUP提供的通讯服务的用户。本政策与有关的服务合约条款相辅相成,若部分内容存有歧义,则以服务合约的有关部份为准。
7.2.iFREE GROUP有权保留随时修订此《公平使用政策》的任何条款及细则的权利,不作另行通知。
7.3.iFREE GROUP保留本公平使用政策的最终解释权。