Privacy Policy

This Privacy Policy applies to all users of iFREE GROUP (HK) Limited (“iFREE”) and explains how we collect, use, share, and protect your personal information. If we decide to change our privacy policy, we will post those changes to our website. We reserve the right to update or change our Privacy Policy at any time.Please read this Privacy Policy carefully. By using our Products and/or Services, you are agreeing that you are at least eighteen (18) years of age and that you have fully understood and accepted all the terms and content of this Privacy Policy. If you do not agree with this Privacy Policy, you may not use our Products and/or Services.

1. How We Collect Information

Personal information is collected in the following ways:
1.1 Information you provide us directly, including information given from account registration or by phone, information submitted in an application form or agreement for our products and/or service, and information submitted through iAPP or the website;
1.2 Information we may receive from third parties, such as our overseas partner operators who provide telecommunication services, our distributors, any business partners or any related entities, or a representative by your consent;
1.3 Record of your product and service purchase and usage;
1.4 When you voluntarily provide to us when visiting our official website or participating in our online services, for example, when you contact us on our website or via email with a question or comment or participate in an online survey;
1.5 Other methods from which we may collect and add your Personal Information to our customer database. If you choose to restrict our collection or use of your personal information, it may affect the services provided to you.

2. Information We Collect

Information collected depends on the products and services you use or have used, including, but not limited to, the following:
2.1 Required information given in account registration, including your username, password, email, and phone number.
2.2 Payment details when purchasing iFREE products, including your credit card number, savings card number, and other personal information you fill in.
2.3 Information provided by you on your product, service, lifestyle or recreational preferences, or our assumptions of your preferences based on your purchase history.
2.4 Communication details retained during your contact with us, such as call detail records or communication records in written form.
2.5 Information from your iFREE account, such as payment date, recharge history, ordered service, and any other information related to your account.
2.6 If your mobile device has tracking and positioning abilities, information on your geographical location will be collected (e.g. with GPS or Wi-Fi) when using our service.

3. How We Use the Information We Collect

3.1 To facilitate iFREE’s operations, such as importing your information into our database for the purposes of analysis, research, troubleshooting, testing, auditing, statistics and investigation.
3.2 Improvement of our products and services according to the information we collect.
3.3 iFREE partners with other companies to send you recommendations (or through the platform of our business partners) of new products, special offers, or other information that may interest you (unless you choose to opt out of receiving them).
3.4 To help you manage your products and services from iFREE and keep you up to date on your order status.
3.5 According to the information you provide, our customer service representatives can provide better customer support to answer queries from you, which could be related to data network, products or services.
3.6 According to the information you provide, we may contact you to conduct market research through phone call, fax, email, or mail. We can also customize our website based on the preferences of our consumers and users.
3.7 Used for authentication, customer service, security, fraud monitoring, archiving and backup purposes, to ensure the safety of the products and services we offer you.
3.8 Any other purpose that is directly related to the above situations. Remarks: We will only retain your personal information for as long as needed, to the extent permitted by law. After you contact us, we may retain your information for as long as it is reasonably required to facilitate your use of our products and services in the future.

4. Sharing Information

iFREE will not sell your personal data to third parties, but will share them in the following cases:
4.1 Sharing under explicit consent: We will share your personal data to other parties with your knowledge.
4.2 Sharing to authorized partners: iFREE may share your information to third-party logistics to arrange the delivery of your product or to provide you other services after making a purchase online. Your personal data is obtained and processed only for specified and lawful reasons, and only required information will be provided to our partners. We do not allow our affiliates and partners to share or use any of your personal data for any other purpose.
4.3 Sharing of information is based on law and reasonable basis, including, but not limited to: If law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence requires, we may share your personal information. In the event that we are involved in reorganization, merger, bankruptcy or litigations, your information may be transferred as part of that transaction. iFREE may also disclose your personal data under reasonable and necessary circumstances, such as to execute our terms and conditions or to protect the customer.

5.How to visit your information

5.1 We will try to take appropriate technical measures to ensure that you can access, update and correct your registration information or use other personal information provided by our service.
5.2 When you visit, update, correct, and delete the aforementioned information, we may require you to authenticate to secure your account.
5.3 You can visit the iFREE GROUP's website to login and help us ensure that your information is accurate, complete and update instantly.
5.4 Whenever you voluntarily disclose your personal information, such information may be collected and used by others. iFREE GROUP is not responsible for your personal information disclosure. Therefore, we remind you to consider carefully whether it is necessary to disclose your personal information.
5.5 Our business may require us to transfer your Personal Data to other countries. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as standard contractual clauses. A copy of those clauses can be obtained by contacting our Support Center.

6. Security

6.1 We use strict procedures and security measures to protect your personal information against unauthorized access, disclosure, use, alteration, damage, or loss of data.
6.2 We will take all reasonable steps to protect your personal information saved on our platform, such as from iAPP registration, recharge and so on. These measures include:
6.2.1 Using encryption to ensure data confidentiality;
6.2.2 Using reliable protection mechanisms to prevent your personal data from hackers and malwares.
6.2.3 Deploying an access control mechanism to ensure that only certain authorized employees within iFREE can access our users’ personal data;
6.2.4 Conducting security and privacy training courses on a regular basis to strengthen internal staff knowledge on the importance of protecting personal data. 6.3 iFREE makes every effort to ensure that personal data unrelated to our operations will not be collected. We will only retain your personal data within the time required to achieve the purpose of the Policy, unless an extension of the retention period is needed or if it is legally permitted.
6.4 While no security procedures are completely foolproof, we make every effort to protect your personal data.

7.Your Rights

7.1 Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data.
7.2 Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.Requests should be submitted by contacting us through [Support Center].
7.3 If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes applicable law.
7.4 We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.

8. Notice

8.1 We may send email or news to your devices. If you do not wish to receive this information, you can cancel the subscription on the device according to our instructions.
8.2 We may issue announcements to you when necessary (for example, when a service is suspended due to system maintenance). You may not be able to cancel these services and properties that do not belong to promotion.
8.3 We recommend that minors seek parental or guardian consent and guidance before submitting personal information.

9.Legal basis for data processing

We process Personal Data for the purposes set out in this Privacy Policy, as described above.
9.1 Our legal basis to process personal data includes processing:
9.1.1 Necessary for the performance of the contract with you. For example, to provide you with the services you request and to identify and authenticate you so you may use the Sites;
9.1.2 Necessary to comply with legal requirements. For example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement
9.1.3 Necessary for our legitimate interests. For example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services.
9.2 In some instances, you may be required to provide us with Personal Data for processing as described above, in order to provide you all of our services, and for you to use all the features of our Sites.

10. Final Note

Except the certain services, all of our services apply to this privacy policy.We have the right to revise and update this privacy policy at any time. If we make significant changes to our privacy policy, we will release the latest one on our website.

隐私政策

本隐私政策适用于所有爱讯集团(香港)有限公司(以下简称 iFREE GROUP)用户,说明了我们如何收集、使用、分享和保护用户的个人信息。如果此政策有任何更新,将同步在网站上展示。请您务必仔细阅读并透彻理解本隐私政策。 在需要时,按照本政策的指引,作出您认为适当的选择。 如果您使用或继续使用我们的服务,即意味着同意我们按照本《隐私政策》收集、使用、储存和分享您的相关信息。

1. 我们如何收集用户个人信息

我们提供服务时,可能会收集、储存和使用下列与您有关的信息。如果您不提供相关信息,可能无法注册成为我们的用户或无法享受我们提供的某些服务,或者无法达到相关服务拟达到的效果。 我们收集信息的方式如下:
1.1 直接由用户提供,如用户注册账号时或者用户通过电话提供的信息,填写申请表格或产品/服务协议时提供的信息,通过iFREE GROUP官网或官方APP(以下简称iAPP)提交的个人数据;
1.2 从第三方获得,如iFREE GROUP产品销售的渠道商,或各个国家运营商,以及任何iFREE GROUP的生意合作伙伴及与用户相关的实体机构,或者经您同意的代表人;
1.3 iFREE GROUP自己所保留的关于客户使用产品及服务的记录;
1.4 当用户访问或者参与我们的官网或者其他网上服务时(例如您通过我们的网站或者电子邮件联系我们提出问题、进行评论或者参与在线调查时),您自愿向我们提供的信息;
1.5 其他方使用我们的服务时所提供有关您的共享信息。 如果您选择对你个人信息的收集或使用进行限制,可能会影响我们正常提供服务。

2. 我们所收集个人信息的具体内容

我们收集的个人信息取决于您所选择的产品和服务项目。包括(但不仅限于)以下信息:
2.1 注册iFREE账号时所需填写的个人信息,包括用户名及密码、邮箱地址和您的个人电话号码。
2.2 消费iFREE产品时的支付信息,如您提供的信用卡号、储蓄卡号、以及填写的其他个人信息。
2.3 您告诉我们的对特定产品、服务或生活娱乐方面的偏好,或者我们依据您选择使用的产品和服务做出的判断。
2.4 您与我们联系时所保留的通话记录及书面记录等。
2.5 您的iFREE账户信息,比如您的支付日期,充值记录,您订购的服务以及任何与您账号相关的信息。
2.6 您通过具有定位功能的移动设备使用我们的服务时,通过GPS或WiFi等方式收集的您的地理位置信息*。
* 您可以通过关闭定位功能随时停止我们对您的地理位置信息的收集。

3. 我们如何使用您的个人信息

3.1 辅助iFREE GROUP公司的运营,例如合并入我们的数据库、分析、研究、故障排除、测试、审计、统计及调查等目的。
3.2 使我们更加了解您如何接入和使用我们的服务,从而针对性地回应您的个性化需求,例如语言设定、位置设定、个性化的帮助服务和指示,或对您和其他使用我们服务的用户作出其他方面的回应;
3.3 iFREE GROUP会与不同公司合作,将有关新产品、优惠产品或其他我们认为您可能感兴趣的信息推荐给您,或者通过合作伙伴的平台让您知悉,除非您选择不接收iFREE GROUP的营销信息。
3.4 处理您在iFREE GROUP所购买的产品和服务,及时向您更新订单进展情况。
3.5 根据您的个人信息,客服将更好地对您关于使用网络、产品或服务的问题进行解答。
3.6 有时让您参与有关我们产品和服务的调查。我们可通过电子邮件、电话、传真或信件等方式联络您。我们也可以根据消费者和用户的喜好,更好地定制化我们的网站。
3.7 在我们提供服务时,用于身份验证、客户服务、安全防范、诈骗监测、存档和备份用途,确保我们向您提供的产品和服务的安全性;
3.8 任何其它与上述任何情况直接相关的目的。 注:在法律许可的范围内,iFREE GROUP会根据需要保留您的个人信息。若无特殊法律要求,我们仅会在有必要时储存您的信息。我们可能在您与我们联系后的合理期限内保留您的信息,以便您下次使用我们的产品与服务。

4. 我们如何共享个人信息

除以下情形外,未经您同意,我们不会与任何第三方分享您的个人信息:
4.1 在获取明确同意的情况下分享:获得您的明确同意后,iFREE GROUP会与其他方共享您的个人数据。
4.2 共享给授权合作公司:iFREE GROUP的某些服务由我们的合作公司提供。因此我们可能会与其共享您的某些个人数据,以提供更好的客户服务和用户体验。我们仅会出于特定、明确而合法的目的处理您的个人数据,并且只会共享提供服务所必要的数据。iFREE GROUP的子公司或合作伙伴无权将共享的个人数据用于任何其他用途。
4.3 基于法律或合理依据的共享包括(但不仅限于):在法律、法律程序、诉讼或公共和政府主管部门有要求的情况下,iFREE GROUP可能会共享您的个人数据。如果牵涉到重组、合并或破产和清理诉讼,那么您的个人数据还会披露给交易方。如出于执行条款与条件以及保护客户的目的,iFREE GROUP可能会在存在合理需求的情况下披露您的数据。

5. 如何访问和控制您的信息

5.1 我们将尽量采取适当的技术手段,保证您可以访问、更新和更正您的注册信息或使用我们的服务时提供的其他个人信息。
5.2 在访问、更新、更正和删除前述信息时,我们可能会要求您进行身份验证,以保障账户安全。
5.3 个人信息的准确性、完整性很重要,您可以访问iFREE GROUP官网登录您的帐户,帮助我们确保您的个人信息准确、完整并及时更新。
5.4 无论何时您自愿披露个人信息(如在微信微博等公众平台或者通过电子邮件公布), 此种信息可能被他人收集及使用,因此造成您的个人信息泄露,iFREE GROUP不承担责任。因此,我们提醒并请您慎重考虑是否有必要在上述渠道公开您的个人信息。
5.5我们的业务可能需要我们转移您的个人数据至其他国家,我们会采取适当的措施以确保您个人数据的接收者履行保密义务,并确保如标准合同条款等措施的执行。您可以通过联系我们的客服支援了获得这些条款。

6. 我们如何保护您的个人信息

iFREE GROUP竭力为我们的用户提供保护,以免我们保存的信息在未经授权的情况下被访问、篡改、披露或破坏。
6.1 用户的个人数据安全对我们来说至关重要。因此iFREE GROUP采取严格的保密制度来保护您在iFREE GROUP留存的个人数据,防止数据遭到未经授权访问、披露、使用、修改、损坏或丢失。
6.2 我们会采取一切合理可行的措施,保护您在iFREE GROUP平台,如iAPP上注册、充值等留下的个人数据。这些措施包括:
6.2.1 使用加密技术确保数据的机密性;
6.2.2 使用受信赖的保护机制防止数据遭到恶意攻击;
6.2.3 部署访问控制机制,确保只有iFREE GROUP内部被授权的员工才可访问个人数据;
6.2.4 定期举办安全和隐私保护培训课程,加强内部员工对于保护个人数据重要性的认识。
6.3 作为全球通讯公司,iFREE GROUP会尽一切努力确保未收集与我们运营过程无关的个人数据。此外,我们只会在达成本政策所述目的所需的期限内保留您的个人数据,除非需要延长保留期或受到法律的允许。
6.4 请您谅解,由于技术的限制以及风险防范的局限,即便我们已经尽量加强安全措施,也无法始终保证信息百分之百的安全。

7. 您的权利

7.1 根据适用法律,您有权反对或要求限制对您个人数据的处理,并要求您本人数据的访问、校正、删除和可携带权。
7.2在对您的信息的使用是基于您的同意的情况下,您有权在任何时候撤回该同意,但同意的撤回不影响撤回前基于同意进行的数据处理的合法性。您可以通过【客服支援】向我们提交您的要求。
7.3如果您发现您的信息发生变化或不准确,请将这些变化通知我们以便我们的记录可以被更新或更正。如果您认为我们对您个人数据的处理违反了适用法律,您可以提出投诉。
7.4我们对您个人数据的保留时间视向您提供服务或产品的需要而定,或根据适用法律如税法和会计法的要求或许可确定。

8. 重要须知

8.1 您在使用我们的服务时,我们可能使用您的信息向您的设备发送电子邮件、新闻或推送通知。如您不希望收到这些信息,可以按照我们的相关提示,在设备上选择取消订阅。
8.2 我们可能在必要时(例如因系统维护而暂停某一项服务时)向您发出与服务有关的公告。您可能无法取消这些与服务有关、性质不属于推广的公告。
8.3 我们鼓励父母或监护人指导未满十八岁的未成年人使用我们的服务。我们建议未成年人鼓励他们的父母或监护人阅读本政策,并建议未成年人在提交的个人信息之前寻求父母或监护人的同意和指导。iFREE GROUP将根据国家相关法律法规的规定保护未成年人的相关信息。

9. 数据处理的法律基础

9.1 我们处理个人数据的法律基础包括:
9.1.1为履行与您之间的合同。例如,为您提供您所请求的服务、对您进行识别和认证,以便您可以使用网站。
9.1.2为遵守法律要求。例如,为遵守适用的会计规则,履行执法部门强制披露的要求。
9.1.3为保护我们的正当利益。例如,管理我们与您的关系,为确保我们服务的安全性,与您沟通我们的产品和服务。
9.2在某些情况下,您可能需要为我们提供个人数据以进行上述的处理,以便我们能够为您提供我们的全部服务,并方便您使用我们网站的全部功能。

10. 最后声明

10.1 除某些特定服务外,我们所有的服务均适用本《隐私政策》。
10.2 我们有权随时对本隐私政策加以修订及更新。如果我们对隐私政策作出重大变更,将于官网即时发布最新的隐私政策。
10.3 除另有声明外,最新有效的隐私政策适用于我们关于您和您的所有个人信息。